Patient Services Front Desk Specialist

PhyNet Dermatology LLC; Marblehead (MA); On-site; USD 30,000 - 32,000; Full time

Job summary

PhyNet Dermatology LLC in Marblehead, MA is seeking a detail-oriented Patient Services Representative - Front Desk to manage patient registration, scheduling, and clinical call coordination across multiple practices. This role directly supports efficient care delivery and an exceptional patient experience.

Responsibilities include greeting patients, handling forms and payments, coordinating referrals, maintaining accurate records, and ensuring a welcoming lobby.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Identify and escalation patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PhyNet Dermatology LLC in Marblehead, MA is seeking a detail-oriented Patient Services Representative - Front Desk to manage patient registration, scheduling, and clinical call coordination across multiple practices. This role directly supports efficient care delivery and an exceptional patient experience.

Responsibilities include greeting patients, handling forms and payments, coordinating referrals, maintaining accurate records, and ensuring a welcoming lobby.