Patient Services Coordinator – Front Desk

PhyNet Dermatology LLC (External); Massachusetts; On-site; USD 29,000 - 30,000; Full time

Job summary

PhyNet Dermatology LLC (External) is seeking a professional Patient Services Representative - Front Desk to join our healthcare team in North Andover, MA. You will manage patient registration, schedule appointments, and coordinate clinical calls across multiple practices, ensuring a smooth and welcoming experience for every patient.

This role emphasizes accuracy, courtesy, and efficiency in a busy frontline environment.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration with excellent customer service.
• Schedule appointments and coordinate clinical calls across practices.
• Assist patients with forms and paperwork for accuracy.
• Maintain a clean, welcoming front desk and lobby area.
• Escalate patient concerns to appropriate team members.
• Meet productivity targets while understanding billing processes.
• Enter referrals, manage patient records, and keep charts up-to-date.
• Demonstrate reliability in attendance and punctuality.
• Perform additional duties as assigned by the supervisor.

Skills

Customer service

Payment collection

Multi-system navigation

MS Office

Education

High school diploma or equivalent

Job description

PhyNet Dermatology LLC (External) is seeking a professional Patient Services Representative - Front Desk to join our healthcare team in North Andover, MA. You will manage patient registration, schedule appointments, and coordinate clinical calls across multiple practices, ensuring a smooth and welcoming experience for every patient.

This role emphasizes accuracy, courtesy, and efficiency in a busy frontline environment.