Front Desk Patient Services Specialist

PhyNet Dermatology LLC (External); Newburyport (MA); On-site; USD 36,000 - 47,000; Full time

Job summary

PhyNet Dermatology LLC (External) in Newburyport, MA is seeking a professional Patient Services Representative at the front desk to greet patients, handle registration, and schedule appointments across practices and facilities.

You will coordinate clinical calls, assist with forms, maintain a tidy lobby, and support billing processes while upholding excellent patient service and operational efficiency.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.

Responsibilities

• Greet patients warmly and professionally upon arrival and manage registration.
• Schedule appointments and coordinate clinical calls across multiple practices.
• Assist patients with forms, ensuring accuracy and completeness.
• Maintain a clean and welcoming lobby and work area.
• Identify and escalate patient concerns to the appropriate teams.
• Support billing processes and understand offered medical services.
• Accurately enter referral information and manage patient records.
• Demonstrate reliable attendance and punctuality.
• Perform other duties as assigned by the supervisor.

Skills

Customer service

Multitasking

Healthcare environment

Computer literacy

Education

High school diploma

Tools

Microsoft Office

Job description

PhyNet Dermatology LLC (External) in Newburyport, MA is seeking a professional Patient Services Representative at the front desk to greet patients, handle registration, and schedule appointments across practices and facilities.

You will coordinate clinical calls, assist with forms, maintain a tidy lobby, and support billing processes while upholding excellent patient service and operational efficiency.