Patient Experience Specialist - Front Desk

PhyNet Dermatology LLC (External); Boynton Beach (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

PhyNet Dermatology LLC in Boynton Beach, FL is seeking a patient-focused Patient Services Representative - Front Desk to manage registration, appointment scheduling, and clinical call coordination across multiple practices.

You will greet patients, collect payments, assist with forms, enter referrals and records, and help ensure a welcoming, efficient experience while supporting billing and administrative tasks.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of customer service experience in a medical office preferred.
• Proficient in collecting patient payments and navigating multiple computer systems.

Responsibilities

• Greet patients warmly and guide them through registration and scheduling.
• Coordinate and triage clinical calls to appropriate departments.
• Assist patients with forms and paperwork for accuracy and completeness.
• Maintain a clean, organized lobby and work area to ensure a welcoming environment.
• Identify and escalate patient concerns to appropriate team members.

Skills

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PhyNet Dermatology LLC in Boynton Beach, FL is seeking a patient-focused Patient Services Representative - Front Desk to manage registration, appointment scheduling, and clinical call coordination across multiple practices.

You will greet patients, collect payments, assist with forms, enter referrals and records, and help ensure a welcoming, efficient experience while supporting billing and administrative tasks.