Patient Services Concierge — Front Desk

PhyNet Dermatology LLC; North Falmouth (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

PhyNet Dermatology LLC seeks a detail-oriented Patient Services Representative - Front Desk to join our healthcare team. You will manage patient registration, schedule appointments, and coordinate clinical calls across multiple practices, ensuring a smooth patient journey and accurate records.

Ideal candidates have 0-1 years in customer service, proficiency with Microsoft Office, and ability to navigate multiple computer systems.

Qualifications

• High school diploma or equivalent required.
• 0-1 years of customer service experience preferred (call center, healthcare, or retail).
• Proficient in collecting patient payments at time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Proficient with Microsoft Office applications.

Responsibilities

• Greet patients and register them, scheduling appointments with care.
• Coordinate clinical calls and route to appropriate departments.
• Assist patients with forms to ensure complete documentation.
• Maintain a clean, welcoming lobby and work area.
• Identify and escalate patient concerns promptly.
• Support billing processes and ensure accurate charges.
• Enter referral information and manage patient records.
• Demonstrate reliable attendance and punctuality.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Call center experience

Microsoft Office

Payment collection

Education

High school diploma or equivalent

Tools

Multiple computer systems navigation

Job description

PhyNet Dermatology LLC seeks a detail-oriented Patient Services Representative - Front Desk to join our healthcare team. You will manage patient registration, schedule appointments, and coordinate clinical calls across multiple practices, ensuring a smooth patient journey and accurate records.

Ideal candidates have 0-1 years in customer service, proficiency with Microsoft Office, and ability to navigate multiple computer systems.