Patient Services Front Office Specialist

Concentra Network Services; Mechanicsburg (Cumberland County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer  

Medical, Vision, Prescription, Telehe​

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Job summary

Concentra in Mechanicsburg, PA is seeking a Front Office Specialist to provide a welcoming, efficient patient experience. You will register patients, schedule appointments, answer calls, and process paperwork in a fast-paced medical center.

The role requires a High School diploma or GED and 6 months to 1 year of front-office experience, with strong customer service and communication skills essential for success.

Qualifications

• High school diploma or GED required.
• 6 months to 1 year of relevant front-office or administrative experience.
• Working knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion
• Answer incoming telephone lines and direct the caller accordingly
• Check out patients in appropriate patient management system and distribute records
• Maintain inventory of office supplies and printed forms
• Follow HIPAA guidelines and safety rules
• Review clinician transcriptions and enter applicable charges via internal charge entry system
• Perform some medical assistant duties as assigned/approved by medical leadership

Skills

Service mindset

Attention to detail

Customer service

Communication skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Concentra in Mechanicsburg, PA is seeking a Front Office Specialist to provide a welcoming, efficient patient experience. You will register patients, schedule appointments, answer calls, and process paperwork in a fast-paced medical center.

The role requires a High School diploma or GED and 6 months to 1 year of front-office experience, with strong customer service and communication skills essential for success.