Patient Experience & Front Office Specialist

Concentra, Inc; Raleigh (NC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer

Medical, Vision, Prescription, Telemed

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc in Raleigh, NC is seeking a Patient Service Specialist to manage front-desk tasks, patient registration, scheduling, and service coordination. You will greet patients, explain forms, handle records, and maintain privacy per HIPAA guidelines while delivering excellent customer service.

The role emphasizes accuracy, communication, and teamwork in a medical center setting, with full-time hours and a focus on delivering a respectful patient experience in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of job-related experience.
• Knowledge of state-specific occupational medicine requirements preferred.
• Strong customer service and Microsoft Office skills.
• Ability to handle confidential information (HIPAA) securely.

Responsibilities

• Greet patients and visitors.
• Communicate wait times and direct patients accordingly.
• Check in/out patients using the patient management system.
• Explain forms and ensure proper paperwork completion.
• Answer and direct incoming calls on multi-line phones.
• Schedule appointments; send reminders and manage rescheduling.
• Maintain office supplies and distribute records.
• Assist in front office operations and training as needed.
• Adhere to HIPAA guidelines and safety rules.
• Process referrals and coordinate with Client Support Group.

Skills

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

HIPAA & PHI Knowledge

Customer Service

Communication

MS Office Proficiency

Education

High School Diploma or GED

Job description

Concentra, Inc in Raleigh, NC is seeking a Patient Service Specialist to manage front-desk tasks, patient registration, scheduling, and service coordination. You will greet patients, explain forms, handle records, and maintain privacy per HIPAA guidelines while delivering excellent customer service.

The role emphasizes accuracy, communication, and teamwork in a medical center setting, with full-time hours and a focus on delivering a respectful patient experience in a fast-paced environment.