Patient Care & Front Desk Specialist

Concentra; Chicago (IL); On-site; USD 25,000 - 32,000; Full time

Job summary

Concentra in Chicago is seeking a Patient Service Specialist to greet patients, schedule, check in/out, and coordinate with clinical staff to ensure a welcoming experience. This role emphasizes accurate registration, accurate documentation, and professional patient interactions to support high-quality care.

The position requires HIPAA compliance, strong customer service, and proficient use of patient management systems; compensation is hourly with room for growth within a supportive team

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of relevant experience.
• Working knowledge of state occupational medicine requirements preferred.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and visitors.
• Check in/out patients in the patient management system.
• Answer phone lines and direct callers.
• Obtain authorizations as needed for services.
• Explain forms and assist with paperwork completion.
• Schedule and remind patients of appointments.

Skills

Customer service

HIPAA privacy

Microsoft Office

Front office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Concentra in Chicago is seeking a Patient Service Specialist to greet patients, schedule, check in/out, and coordinate with clinical staff to ensure a welcoming experience. This role emphasizes accurate registration, accurate documentation, and professional patient interactions to support high-quality care.

The position requires HIPAA compliance, strong customer service, and proficient use of patient management systems; compensation is hourly with room for growth within a supportive team