Patient Services Front Desk Specialist

Mercy; Edmond (OK); Sur place; USD 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement matching

Résumé du poste

Mercy is seeking a Patient Service Representative in Edmond, OK to be the first point of contact for patients and visitors. You will manage front-desk operations, scheduling, and patient traffic while explaining financial responsibilities and collecting payments with care and accuracy.

The role emphasizes patient-centered service, confidentiality, and adherence to privacy policies, with a post-hire Clinic Core Front Desk training requirement to ensure consistent, compassionate care.

Qualifications

• High school diploma or equivalent is required.
• Strong communication skills with patients and staff.
• Proficiency with basic computer tasks and data entry.
• Excellent customer service with empathy and professionalism.
• Ability to maintain confidentiality and follow privacy policies.
• Calm under pressure and able to manage routine front-desk workflows.

Responsabilités

• Greet patients and visitors and manage front-desk operations and scheduling.
• Explain patient financial responsibilities and collect payments as needed.
• Document financial conversations and payment outcomes accurately.
• Support smooth patient flow and coordinate with clinical staff as required.

Connaissances

Verbal and written communication

Basic computer skills

Customer service

Accuracy and attention to detail

Confidentiality and privacy

Adaptability under pressure

Clinic Core Front Desk Training

Discuss patient financials with tact

Question handling with professionalism

Document payment workflows

Formation

High school diploma or equivalent

Description du poste

Mercy is seeking a Patient Service Representative in Edmond, OK to be the first point of contact for patients and visitors. You will manage front-desk operations, scheduling, and patient traffic while explaining financial responsibilities and collecting payments with care and accuracy.

The role emphasizes patient-centered service, confidentiality, and adherence to privacy policies, with a post-hire Clinic Core Front Desk training requirement to ensure consistent, compassionate care.