Patient Experience Specialist - Front Desk & Billing

Mercy; Oklahoma City (OK); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health/dental/vision coverage

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy in Oklahoma City seeks a Patient Service Representative to be the first point of contact for patients and visitors, managing front-desk operations and coordinating workflows to ensure a smooth, welcoming experience.

You will also discuss patient financial responsibility, solicit payments, explain options, document conversations, and support accurate billing while upholding privacy and professionalism in a busy healthcare setting.

Qualifications

• Experience in front-desk operations in healthcare is preferred.
• Strong communication with patients, visitors and staff.
• Ability to handle payments and basic billing tasks.

Responsibilities

• Greet and assist patients and visitors at the front desk.
• Process check-in/check-out and scheduling tasks.
• Explain patient financial responsibility and collect payments.
• Document financial conversations and outcomes accurately.
• Maintain patient privacy and follow privacy policies.
• Operate front desk software and handle routine inquiries.

Skills

Front desk operations

Patient communication

Cash handling

Privacy compliance

Data entry

Education

High school diploma or equivalent

Job description

Mercy in Oklahoma City seeks a Patient Service Representative to be the first point of contact for patients and visitors, managing front-desk operations and coordinating workflows to ensure a smooth, welcoming experience.

You will also discuss patient financial responsibility, solicit payments, explain options, document conversations, and support accurate billing while upholding privacy and professionalism in a busy healthcare setting.