Patient Experience Specialist

Mercy; Oklahoma City (OK); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy in Oklahoma City is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

You will handle appointment scheduling, patient data entry, and confidentiality, while delivering excellent service in a compassionate healthcare setting. Mercy offers competitive benefits and a supportive team culture.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication.
• Proficiency with basic computer skills and data entry.
• Excellent customer service and patient-focused approach.
• Accuracy and attention to detail in documentation.
• Ability to maintain patient confidentiality.
• Adaptable and calm in high-pressure situations.
• Completion of Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors at the front desk.
• Manage appointments and check-in workflow.
• Verify and update patient information in the system.
• Coordinate with clinical staff to ensure smooth operations.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma

Job description

Mercy in Oklahoma City is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

You will handle appointment scheduling, patient data entry, and confidentiality, while delivering excellent service in a compassionate healthcare setting. Mercy offers competitive benefits and a supportive team culture.