Patient Experience Specialist — Front Desk & Scheduling

Mercy; Ardmore (OK); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative in Ardmore, OK to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

Qualifications include a high school diploma, strong communication, data entry, exceptional customer service, confidentiality, and the ability to work under pressure. Training provided, with opportunities to develop in a supportive healthcare environment.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Experience: One year of applicable medical office experience.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Assist patients and visitors with inquiries, scheduling, and documentation while maintaining confidentiality.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Education

High school diploma

Job description

Mercy is seeking a Patient Service Representative in Ardmore, OK to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

Qualifications include a high school diploma, strong communication, data entry, exceptional customer service, confidentiality, and the ability to work under pressure. Training provided, with opportunities to develop in a supportive healthcare environment.