Front Desk Patient Experience Specialist

Mercy; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

A leading healthcare provider in Oklahoma City seeks a Patient Service Representative to ensure a seamless patient experience as the first point of contact. The role includes managing front desk operations and requires strong communication and customer service skills. Candidates must have a high school diploma and the ability to handle inquiries professionally. Mercy offers excellent benefits, including medical coverage, paid time off, and tuition support for team members working 32+ hours per pay period.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills and the ability to communicate effectively.
• Experience in a medical office preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows.
• Ensure a positive patient experience.

Skills

Strong verbal and written communication skills

Basic computer skills

Excellent customer service skills

Accuracy and attention to detail

Ability to maintain confidentiality

Adaptability under pressure

Education

High school diploma or equivalent

Job description

A leading healthcare provider in Oklahoma City seeks a Patient Service Representative to ensure a seamless patient experience as the first point of contact. The role includes managing front desk operations and requires strong communication and customer service skills. Candidates must have a high school diploma and the ability to handle inquiries professionally. Mercy offers excellent benefits, including medical coverage, paid time off, and tuition support for team members working 32+ hours per pay period.