Patient Services & Payments Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy is seeking a dedicated Patient Service Representative in Oklahoma City to be the first point of contact for patients and visitors, managing front-desk operations and patient flow with empathy and efficiency.

The role emphasizes clear communication, privacy, and accurate documentation of financial conversations, payment collections, and coordination of financial assistance resources to support patients throughout their encounter.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills.
• Proficient in basic computer data entry and word processing.
• Ability to maintain confidentiality and privacy per policy.
• Ability to work under pressure with professionalism and composure.

Responsibilities

• Serve as the primary contact for patients and visitors, managing front-desk operations and workflows.
• Communicate patient financial responsibility, request and collect payment, and explain payment options and assistance resources.
• Document financial conversations and outcomes accurately and promptly.

Skills

Strong verbal and written comms

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Discuss patient financials

Respond to patient questions

Follow collection workflows

Education

High school diploma or equivalent

Job description

Mercy is seeking a dedicated Patient Service Representative in Oklahoma City to be the first point of contact for patients and visitors, managing front-desk operations and patient flow with empathy and efficiency.

The role emphasizes clear communication, privacy, and accurate documentation of financial conversations, payment collections, and coordination of financial assistance resources to support patients throughout their encounter.