Patient Service Specialist

Concentra; Eagan (MN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer M

Medical, Vision, Prescription, Telehe

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Commuter Benefits

Tuition Reimbursement

Dependent Care Spending Account

Employee Discounts

Center Achievement Bonuses

Job summary

Concentra is seeking a Patient Service Specialist in Eagan, MN to handle front-desk duties, patient flow, and basic information processing. You will greet patients, manage check-in and check-out, and support staff with documentation and privacy compliance.

The role emphasizes customer service, accurate data entry, and effective communication with patients, providers, and staff while maintaining a clean, organized reception area.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of relevant work experience preferred.
• Working knowledge of state occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Check in patients using the appropriate patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer incoming calls and direct callers as needed.
• Provide appointment reminders and reschedule or cancel as required.
• Check out patients and distribute records.

Skills

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Patient Service Specialist

Location

US-MN-Eagan

Full Time

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: High School Diploma or GED

Job-Related Experience

• 6 months to 1 year
• Working knowledge of state-specific occupational medicine requirements preferred

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated effective communication and interaction with employers, patients, providers, and other employees
• Demonstrated ability to maintain working relationship with all levels of employees
• Demonstrated excellent customer service skills
• Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
• Ability to perform all aspects of front office operations
• Drive to achieve or exceed established service standards

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts
• Center Achievement Bonuses

This position is eligible to earn a base compensation rate in the state range of $ 17.85 to $23.21 hourlydepending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.