PRN Medical Assistant: Patient Care & Front Desk Expert

Concentra; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentra in Cincinnati, OH is seeking a Patient Service Specialist to greet patients, register, and schedule, while handling a multi-line phone system to ensure a welcoming, efficient experience.

You will use patient management and billing systems, verify information, process forms, and coordinate referrals. The role supports center operations and adheres to HIPAA and safety guidelines.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year experience; state-specific occupational medicine knowledge preferred.
• Strong HIPAA/PHI confidentiality and customer service skills.
• Proven ability to communicate effectively and handle multiple tasks.

Responsibilities

• Greet patients and visitors.
• Check in patients using patient management system.
• Explain required forms and ensure completion.
• Answer incoming telephone lines and direct callers.
• Schedule and reschedule appointments; send reminders.
• Process referrals and patient education communications.
• Maintain front office operations and inventory.
• Follow HIPAA guidelines and safety rules.
• Assist in basic medical assistant duties as assigned.

Skills

Customer service

HIPAA compliance

Microsoft Office

Front desk operations

Communication skills

Attention to detail

Problem solving

Data entry

Education

High School Diploma or GED

Tools

Patient management system

Charge entry system

Job description

Concentra in Cincinnati, OH is seeking a Patient Service Specialist to greet patients, register, and schedule, while handling a multi-line phone system to ensure a welcoming, efficient experience.

You will use patient management and billing systems, verify information, process forms, and coordinate referrals. The role supports center operations and adheres to HIPAA and safety guidelines.