Patient Service & Front Desk Specialist

Concentra; Grandview (MO); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer/2

Medical, Vision, Prescription, Teleheh

Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra is seeking a Patient Service Specialist to join our team and support patient registration, scheduling and front desk operations. You will provide excellent customer service, manage a multi-line phone system, and ensure accurate paperwork and records are maintained in our patient management system.

The role requires basic HIPAA knowledge, strong communication skills, and a commitment to a welcoming patient experience.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of relevant experience preferred.
• Working knowledge of state occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors; assist with scheduling and registrations.
• Check in/out patients using the patient management system; collect forms.
• Explain forms and ensure proper completion; answer multi-line phone lines.

Skills

Service Mindset

Attention to Detail

Customer Service

Communication

HIPAA Compliance

Microsoft Office

Front Office Operations

Time Management

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Office

Patient Management System

Job description

Concentra is seeking a Patient Service Specialist to join our team and support patient registration, scheduling and front desk operations. You will provide excellent customer service, manage a multi-line phone system, and ensure accurate paperwork and records are maintained in our patient management system.

The role requires basic HIPAA knowledge, strong communication skills, and a commitment to a welcoming patient experience.