Front Office Patient Services Specialist

Concentra, Inc; East Hartford (CT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer 


Medical, Vision, & Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Commuter Benefits

Tuition Reimbursement

Employee Discounts

Job summary

Concentra, Inc. in East Hartford, CT seeks a Patient Service Specialist to perform front office duties, patient registration, scheduling, and exceptional customer service. The role supports a welcoming patient experience and ensures accurate paperwork and records management.

The position requires HIPAA awareness, strong communication, and proficiency with standard office software and patient management systems. Training and daily operations support from Center leadership are provided.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of related experience preferred.
• Working knowledge of state-specific occupational medicine requirements preferred.
• Strong customer service and communication skills.
• Ability to handle confidential information (HIPAA/PHI) in accordance with laws and policies.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Check in patients using appropriate patient management system.
• Explain all required forms to patients and ensure proper completion of forms.
• Answer incoming telephone lines and direct calls appropriately.
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients and distribute records.
• Maintain inventory of office supplies and forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings.
• Complete processing of patient referrals and communications with Client Support Group.

Skills

Customer service

Attention to detail

Microsoft Office

Communication

HIPAA compliance

Front office operations

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Patient management system

Job description

Concentra, Inc. in East Hartford, CT seeks a Patient Service Specialist to perform front office duties, patient registration, scheduling, and exceptional customer service. The role supports a welcoming patient experience and ensures accurate paperwork and records management.

The position requires HIPAA awareness, strong communication, and proficiency with standard office software and patient management systems. Training and daily operations support from Center leadership are provided.