Patient Access & Front Desk Specialist

Concentra; Elkridge (MD); On-site; USD 25,000 - 32,000; Full time

Job summary

Concentra is seeking a Patient Service Specialist to perform complex administrative duties, welcome patients, and support daily clinic operations. You will manage registrations, scheduling, and multi-line phone tasks while ensuring high-quality care and a respectful patient experience.

The role emphasizes front office excellence, confidentiality, and strong communication with patients, providers, and employers, with compensation in the state wage range described.

Qualifications

• High School Diploma or GED.
• 6 months to 1 year of job-related experience.
• Working knowledge of state-specific occupational medicine requirements preferred.
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility.
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills with tact and professionalism.
• Ability to handle confidential information (HIPAA/PHI) per laws and policies.
• Effective communication with employers, patients and staff.
• Proficient in Microsoft Office (Word, Excel, Outlook) and data entry in various systems.
• Ability to perform all front office operations and meet service standards.
• Drive to achieve or exceed established service standards.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization, as needed, to process patients for services.
• Check in patients using appropriate patient management system.
• Explain all required forms to patients and ensure proper completion of all paperwork.
• Answer incoming telephone lines and direct the caller accordingly.
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records.
• File paperwork, medical records, and correspondence.
• Maintain inventory of office supplies and printed forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings and participate in training.
• Process patient referrals including checkout, patient education, and communications with Client Support Group.
• Assist Center Operations Director in daily administrative functions.
• Maintain a neat, clean, and orderly facility appearance.
• Use employer reporting tools to scan and distribute employer results and paperwork.
• Review clinician transcriptions and enter applicable charges via internal systems.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads, and other duties as assigned.

Skills

Customer service

Attention to detail

Communication

HIPAA compliance

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra is seeking a Patient Service Specialist to perform complex administrative duties, welcome patients, and support daily clinic operations. You will manage registrations, scheduling, and multi-line phone tasks while ensuring high-quality care and a respectful patient experience.

The role emphasizes front office excellence, confidentiality, and strong communication with patients, providers, and employers, with compensation in the state wage range described.