Patient Services Front Desk Specialist

PhyNet Dermatology LLC (External); Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

PhyNet Dermatology LLC (External) is seeking a professional Patient Services Representative - Front Desk to join our healthcare team. You will manage registration, appointment scheduling, and clinical call coordination across multiple practices and facilities, ensuring a seamless patient experience.

The role requires a proactive, dependable individual with 0-1 years of customer service experience, proficiency in patient payments, and the ability to navigate multiple computer systems.

Qualifications

• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration and appointment scheduling with high-level customer service.
• Coordinate and triage clinical calls to the appropriate departments or personnel.
• Assist patients with forms and paperwork to ensure accuracy.
• Maintain a clean, organized lobby and work area for a positive patient experience.
• Identify and escalate patient concerns to the appropriate team members.
• Understand billing processes and medical services to support productivity.
• Enter referral information and manage patient records to keep charts up-to-date.
• Demonstrate reliability with attendance and punctuality.
• Perform other duties as assigned by supervisor to improve efficiency.

Skills

Customer service

Communication

Multi-tasking

Healthcare experience

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

PhyNet Dermatology LLC (External) is seeking a professional Patient Services Representative - Front Desk to join our healthcare team. You will manage registration, appointment scheduling, and clinical call coordination across multiple practices and facilities, ensuring a seamless patient experience.

The role requires a proactive, dependable individual with 0-1 years of customer service experience, proficiency in patient payments, and the ability to navigate multiple computer systems.