Front Desk Patient Services Specialist

PhyNet Dermatology LLC; Boynton Beach (FL); On-site; USD 32,000 - 43,000; Full time

Job summary

PhyNet Dermatology LLC is seeking a professional Patient Services Representative - Front Desk in Florida. You will greet patients, register them, schedule appointments, and coordinate clinical calls across multiple practices while maintaining excellent service standards.

The role requires 0-2 years in medical office customer service, proficiency with handling payments, and strong computer system navigation. A supportive team environment and quality patient care are emphasized.

Qualifications

• High school diploma or equivalent.
• 0-2 years of customer service experience in a medical office.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration and appointment scheduling with excellent customer service.
• Coordinate and triage clinical calls to appropriate departments.
• Assist patients with forms and ensure accuracy of paperwork.
• Maintain a clean, organized lobby and work area for a positive first impression.
• Escalate patient concerns to appropriate teams to maintain service quality.
• Understand and support billing processes and practitioner services.

Skills

Customer service

Medical office experience

Payment collection

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PhyNet Dermatology LLC is seeking a professional Patient Services Representative - Front Desk in Florida. You will greet patients, register them, schedule appointments, and coordinate clinical calls across multiple practices while maintaining excellent service standards.

The role requires 0-2 years in medical office customer service, proficiency with handling payments, and strong computer system navigation. A supportive team environment and quality patient care are emphasized.