Patient Services & Front Desk Specialist

Akron Children's; Canton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to provide comprehensive front desk and patient support services. Responsibilities include greeting patients, processing co-pays, scheduling visits, and maintaining a welcoming, HIPAA-compliant front desk environment.

The role requires strong organizational and interpersonal skills, experience with Microsoft Office, and a familiarity with medical terminology. Prior healthcare or scheduling system experience is preferred.

Qualifications

• Requires a high school diploma or equivalent.
• Experience in clerical or administrative duties in an office setting preferred.
• Experience in healthcare environment is preferred.
• Experience with computerized scheduling system is preferred.
• Knowledge of medical terminology is preferred.

Responsibilities

• Greet and assist patients and families with questions and requests.
• Perform visit preparation, co-pay collection and patient tracking as directed.
• Schedule patient visits or diagnostic testing using hospital procedures.
• Manage third-party payors and collect co-pays.
• Perform general clerical tasks: faxing, copying, filing, mailings and message distribution.
• Maintain front desk inventory and communicate needs to staff.

Skills

Interpersonal skills

Organizational skills

Math skills

Microsoft Office

Medical terminology

Education

High school diploma

Tools

Microsoft Office

Job description

Akron Children's is seeking a Patient Service Representative to provide comprehensive front desk and patient support services. Responsibilities include greeting patients, processing co-pays, scheduling visits, and maintaining a welcoming, HIPAA-compliant front desk environment.

The role requires strong organizational and interpersonal skills, experience with Microsoft Office, and a familiarity with medical terminology. Prior healthcare or scheduling system experience is preferred.