Patient Experience Coordinator

Akron Children's Hospital; Mansfield (OH); On-site; USD 22,000 - 28,000; Full time

Job summary

Akron Children's Hospital in Mansfield, OH seeks a Patient Service Representative to provide a comprehensive set of front-desk, financial and appointment-related services. Responsibilities include visit preparation, patient arrival/departure, co-pay collection and ensuring a positive patient experience.

Required are strong communication, organizational skills and proficiency with Microsoft Office and scheduling software; healthcare/office experience is preferred.

Qualifications

• Education: A high school diploma or equivalent is required.
• Certification: None.
• Years of relevant experience: Relevant experience is preferred.
• Years of experience supervising: None.

Responsibilities

• Greet patients and families, provide prompt and caring responses.
• Perform front-desk duties including visit preparation and co-pay collection.
• Schedule patient visits or diagnostic testing using hospital procedures.
• Manage third-party payors and co-pay collection.
• Maintain office duties: faxing, copying, filing, mailings, messages.
• Ensure front desk inventory and coordinate with staff.
• Support smooth office operations by prioritizing workload.
• Keep waiting area and work area clean and organized.
• Cross-cover clerical tasks as needed.
• Ensure HIPAA compliance at all times.
• Perform other duties as required.

Skills

Communication skills

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

Akron Children's Hospital in Mansfield, OH seeks a Patient Service Representative to provide a comprehensive set of front-desk, financial and appointment-related services. Responsibilities include visit preparation, patient arrival/departure, co-pay collection and ensuring a positive patient experience.

Required are strong communication, organizational skills and proficiency with Microsoft Office and scheduling software; healthcare/office experience is preferred.