Patient Experience & Scheduling Specialist

Akron Children's Hospital; Ravenna (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

Akron Children's Hospital in Ravenna, OH is seeking a Patient Service Representative to support front desk operations, greet patients, process visits, collect co-pays and help create a positive patient experience.

The role emphasizes HIPAA compliance, scheduling, payments, and coordination with clinical staff; strong communication and organizational skills are essential. This is a full-time, onsite position with a bi-weekly 80-hour schedule. Prior healthcare office experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in a healthcare office preferred.
• Experience with scheduling systems and medical terminology is preferred.

Responsibilities

• Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities (visit preparation, co-pay collection, patient tracking and other duties) as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensure HIPAA compliance is followed.
• Other duties as required.

Skills

Interpersonal communication

Organizational skills

Multitasking

Customer service

Education

High school diploma

Tools

Microsoft Office

Scheduling software

Excel

Outlook

Job description

Akron Children's Hospital in Ravenna, OH is seeking a Patient Service Representative to support front desk operations, greet patients, process visits, collect co-pays and help create a positive patient experience.

The role emphasizes HIPAA compliance, scheduling, payments, and coordination with clinical staff; strong communication and organizational skills are essential. This is a full-time, onsite position with a bi-weekly 80-hour schedule. Prior healthcare office experience is preferred.