Patient Services Concierge & Front Desk Specialist

Beth Israel Lahey Health; Boston (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Service Rep to support the Surgical practice with front desk duties, scheduling, and patient coordination. You will greet patients, collect co-pays, handle phones, verify demographics in the EHR, and escort patients to exam rooms during visits.

The role involves scheduling tests and surgeries, submitting billing paperwork, obtaining prior authorizations, and responding to billing inquiries. A proactive team player is required.

Qualifications

• High School Diploma or equivalent required.
• Proficiency with computers and medical terminology preferred.
• Experience in a medical office is a plus.

Responsibilities

• Provide medical and surgical office front desk support to Surgical practice.
• Greet patients, collect co-pays, answer telephones, schedule appointments and testing, verify referrals and demographics in the EHR.
• Escort patients to exam rooms and schedule ancillary testing and surgery.
• Submit billing to our billing vendor and respond to documentation requests.
• Request prior authorizations for procedures and diagnostic exams and surgery.
• Refer medical questions to appropriate sources and prepare end of day cash reports.
• Participate in special projects as identified by the Physician, Manager or Director.

Skills

Patient service

Medical terminology

Computer proficiency

Telephone etiquette

Education

HS Diploma

Job description

Beth Israel Lahey Health is seeking a Patient Service Rep to support the Surgical practice with front desk duties, scheduling, and patient coordination. You will greet patients, collect co-pays, handle phones, verify demographics in the EHR, and escort patients to exam rooms during visits.

The role involves scheduling tests and surgeries, submitting billing paperwork, obtaining prior authorizations, and responding to billing inquiries. A proactive team player is required.