Ambulatory Care Front Desk Specialist

Beth Israel Lahey Health; Chelsea (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Chelsea, MA, is seeking a patient access professional to greet patients, manage registrations, schedule appointments, collect co-payments, and maintain smooth practice flow. You will coordinate referrals and act as a liaison to ensure efficient service delivery.

The role requires 1–3 years of related experience, a high school diploma or GED, and familiarity with computer systems and MS Office. Training and potential billing responsibilities are included.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system.
• Collects co-payments following standards for co-payment processing.
• Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.
• Obtains and enters referrals.
• Monitors and supports patients and visitors entering and leaving the practice.
• Facilitates timely flow and proactively solves flow issues.
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
• Other responsibilities may include check out, follow up appointments, educational materials.
• Level II responsibilities include: Facilitate billing functions, Research information requests, May act as a group leader, Train others, Participate in small projects.

Skills

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

High School diploma or GED

Medical Admin Assistant certificate

Tools

Microsoft Office

Web-based applications

Job description

Beth Israel Lahey Health in Chelsea, MA, is seeking a patient access professional to greet patients, manage registrations, schedule appointments, collect co-payments, and maintain smooth practice flow. You will coordinate referrals and act as a liaison to ensure efficient service delivery.

The role requires 1–3 years of related experience, a high school diploma or GED, and familiarity with computer systems and MS Office. Training and potential billing responsibilities are included.