Patient Services Coordinator

Beth Israel Lahey Health; United States; On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking an outpatient front desk patient service representative to be the first point of contact for patients and visitors, delivering courteous, informative support by phone and in person. You will verify demographics, assist with check-in, and coordinate with providers to ensure smooth flow.

This role requires basic computer skills, clear English communication, and a patient-focused approach.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 0-1 years related work experience required.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Responsibilities

• Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.
• Provides accurate information, directions and/or guidance and follows up promptly.
• Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers.
• Prepares schedules, medical records and other documents.
• Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc.
• Performs check in, registration, and verification of demographic and fiscal information according to medical center policies and procedures and utilizing hospital computer systems.
• Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan.
• Collects required co-payments according to standards.
• Directs patients to next service area.
• Monitors patients and visitors entering, waiting, and leaving the practice.
• Facilitates timely flow and proactively solves flow issues.
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs.
• Provides patient with any relevant educational materials as indicated.
• Enters visit billing tickets.

Skills

Written communications

Oral communications

Teamwork

Customer service

Basic computer skills

Web-based applications navigation

Education

High School diploma or GED

Associate's degree preferred

Job description

Beth Israel Lahey Health is seeking an outpatient front desk patient service representative to be the first point of contact for patients and visitors, delivering courteous, informative support by phone and in person. You will verify demographics, assist with check-in, and coordinate with providers to ensure smooth flow.

This role requires basic computer skills, clear English communication, and a patient-focused approach.