Patient Experience Front Desk Specialist

MHM Support Services; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plans (matching)

Job summary

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations.

The role requires a high school diploma, strong communication, data entry skills, and the ability to protect patient privacy. One year of medical office experience is preferred.

You will support scheduling, documentation, and collaboration with clinical staff in a fast-paced health care setting.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of applicable medical office experience.
• Strong communication and customer service skills.
• Ability to handle confidential information per privacy policies.

Responsibilities

• Greet patients and visitors and manage front desk workflows.
• Assist with scheduling appointments and data entry.
• Maintain patient privacy and confidentiality.
• Coordinate with clinical staff to ensure smooth patient flow.

Skills

Verbal and written communication

Data entry

Customer service

Attention to detail

Confidentiality and privacy

Adaptability under pressure

Front desk training

Education

High school diploma or equivalent

Tools

EMR / Electronic Medical Records

MS Office (Word, Excel)

Job description

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations.

The role requires a high school diploma, strong communication, data entry skills, and the ability to protect patient privacy. One year of medical office experience is preferred.

You will support scheduling, documentation, and collaboration with clinical staff in a fast-paced health care setting.