Patient Services Front Desk Specialist

Family Care Center; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Family Care Center in North Austin is seeking a Patient Service Representative to greet patients, manage intake, and handle scheduling and insurance verification. You will support staff, set up patient portals, and ensure accurate records within the EHR system.

The role emphasizes a caring, collaborative environment with growth opportunities and a strong benefits package. Weekend or evening hours are not required, supporting work-life balance.

Qualifications

• High School diploma or equivalent required.
• One year of customer service experience required.
• One year of medical front desk receptionist experience or administrative experience preferred.

Responsibilities

• Welcomes patients and visitors to the office and directs questions to appropriate staff members.
• Schedules, reschedules and cancels patient appointments in alignment with provider schedules and availability.
• Receives and supports patient calls. Places reminder calls and confirms appointments for intake patients. Assist with patient portal set up.
• Verifies insurance coverage and ensures patient is eligible to receive services.
• Collects co-pays and other payments from patients. Reconciles cash/check payment receipts generated from the EHR with cash on hand at the end of each shift.
• Monitors and responds to patient voicemails and portal messages through EHR system. Maintains accurate medical records within patient charts.
• Assists with office supplies and maintains reception area.

Skills

Customer service

Education

High School diploma or equivalent

Tools

EHR system

Patient portal

Job description

Family Care Center in North Austin is seeking a Patient Service Representative to greet patients, manage intake, and handle scheduling and insurance verification. You will support staff, set up patient portals, and ensure accurate records within the EHR system.

The role emphasizes a caring, collaborative environment with growth opportunities and a strong benefits package. Weekend or evening hours are not required, supporting work-life balance.