Patient Service Representative

Family Care Center; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Family Care Center in North Austin is seeking a Patient Service Representative to greet patients, manage intake, and handle scheduling and insurance verification. You will support staff, set up patient portals, and ensure accurate records within the EHR system.

The role emphasizes a caring, collaborative environment with growth opportunities and a strong benefits package. Weekend or evening hours are not required, supporting work-life balance.

Qualifications

• High School diploma or equivalent required.
• One year of customer service experience required.
• One year of medical front desk receptionist experience or administrative experience preferred.

Responsibilities

• Welcomes patients and visitors to the office and directs questions to appropriate staff members.
• Schedules, reschedules and cancels patient appointments in alignment with provider schedules and availability.
• Receives and supports patient calls. Places reminder calls and confirms appointments for intake patients. Assist with patient portal set up.
• Verifies insurance coverage and ensures patient is eligible to receive services.
• Collects co-pays and other payments from patients. Reconciles cash/check payment receipts generated from the EHR with cash on hand at the end of each shift.
• Monitors and responds to patient voicemails and portal messages through EHR system. Maintains accurate medical records within patient charts.
• Assists with office supplies and maintains reception area.

Skills

Customer service

Education

High School diploma or equivalent

Tools

EHR system

Patient portal

Job description

Description

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
• Hourly Compensation: $18.00 - $20.00, plus bonus potential up to $4,000 annually.

Position Overview: The Patient Service Representative greets all patients and manages patient intake. The Patient Service Representative is responsible for clerical and organizational tasks like file organizing, scheduling appointments, and assisting staff as needed.

Essential Responsibilities

• Welcomes patients and visitors to the office and directs questions to appropriate staff members. Checks patients in and out for their scheduled visit while adhering to our 5-Star standard of patient care.
• Schedules, reschedules and cancels patient appointments in alignment with provider schedules and availability.
• Receives and supports patient calls. Places reminder calls and confirms appointments for intake patients. Assist with patient portal set up. Ensures patient paperwork is completed before time of appointment.
• Verifies insurance coverage and ensures patient is eligible to receive services. Obtains patient Information by requesting completed applications, medical information and insurances; verifying and clarifying information; informing and explaining patient and family members of services.
• Collects co-pays and other payments from patients. Reconciles cash/check payment receipts generated from the EHR with cash on hand at the end of each shift.
• Verifies demographic and insurance information is correct and acquires any other information necessary for the appointment.
• Retrieves required patient forms and assessments, sequences paperwork, adds new patient record forms, and uploads into patient chart. Completes clear and concise documentation in E.H.R. when communicating with patients.
• Monitors and responds to patient voicemails and portal messages through E.H.R. system. Relays message to provider or appropriate party as needed. Helps maintain accurate and up-to-date medical records within patient charts.
• Inventory office supplies to assist the Clinic Administrator with supply orders. Maintains reception area in a neat and orderly condition.
• Assists ill or distraught patients in crisis, as necessary. Participates in the medical office emergency routine when required. Calls EMS or assists other staff members as needed

Supervisory Or Managerial Responsibility

• None

Other Duties

• Other duties as assigned.

Minimum Qualifications

• High School diploma or equivalent required.
• One year of customer service experience required.
• One year of medical front desk receptionist experience or administrative experience preferred.

Location

North Austin Clinic - 12345 N. Lamar Blvd, Ste. 100, Austin, TX 78753

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.