Healthcare Front Desk & Scheduling Specialist

CommUnityCare; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Talentify is seeking a Patient Access Representative to be the first point of contact for patients at the Austin clinic. The role involves greeting patients, scheduling appointments, registering demographics and insurance data, verifying coverage, collecting payments, and ensuring accurate end-of-day balancing.

HIPAA compliance and strong customer service are essential. This on-site position requires at least a high school diploma or CMAA certification and one year of administrative experience,

Qualifications

• High School Diploma or CMAA certification in lieu of HS Diploma is required.
• One year of demonstrated experience in an administrative position is required.
• One year of registration/front office experience in a physician’s office, hospital emergency department, and/or urgent care setting preferred.

Responsibilities

• Welcome, greet, and assist patients in a courteous and professional manner.
• Schedule patient appointments accurately and efficiently utilizing the computer system.
• Register all patients by accurately entering the patient demographic and insurance information in the electronic medical system.
• Verify and ensure completeness of patient registration documentation.
• Verify and enter patient data into the electronic medical system.
• Review and verify patient coverage of insurance information using online resources.
• Collect deposits or co-payments/deductibles prior to the patient being seen by the provider per company policies.
• Responsible for closing and/or end of day processes, including daily posting of collected monies into the electronic medical system and balancing the drawer for end of day deposit.
• Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
• Accurately document and communicate patient concerns to the site triad leadership team.
• Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends.
• Maintains confidentiality of all patients, clinical, and company information and data. Adheres to HIPAA guidelines.
• Perform other job-related duties as assigned.

Job description

Talentify is seeking a Patient Access Representative to be the first point of contact for patients at the Austin clinic. The role involves greeting patients, scheduling appointments, registering demographics and insurance data, verifying coverage, collecting payments, and ensuring accurate end-of-day balancing.

HIPAA compliance and strong customer service are essential. This on-site position requires at least a high school diploma or CMAA certification and one year of administrative experience,