Patient Concierge & Front Desk Specialist I

Austin Health Partners; Austin (TX); On-site; USD 45,847,000 - 57,308,000; Full time

Job summary

Southwest Pediatric Associates in Austin, TX is seeking a Front Desk Specialist I to greet patients, schedule appointments, verify insurance, and handle check-in/out processes. The role requires excellent customer service and the ability to manage busy front desk operations.

The position supports the practice manager, with a Monday–Friday schedule and potential for occasional evening or weekend hours depending on location.

Qualifications

• Outstanding customer service skills.
• One year of customer service experience preferred.

Responsibilities

• Greet patients and visitors and answer inquiries.
• Schedule appointments to optimize patient flow.
• Verify insurance information at each visit and collect copays.
• Process patient check-in and check-out.
• Balance daily cash and prepare end-of-day report.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Southwest Pediatric Associates in Austin, TX is seeking a Front Desk Specialist I to greet patients, schedule appointments, verify insurance, and handle check-in/out processes. The role requires excellent customer service and the ability to manage busy front desk operations.

The position supports the practice manager, with a Monday–Friday schedule and potential for occasional evening or weekend hours depending on location.