Patient Care Front Desk Specialist - Flexible Schedule

American Family Care; Allen (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

American Family Care in Texas is seeking a Patient Care Representative to welcome patients, check in, verify insurance, and coordinate with clinical staff.

You will handle phone inquiries, schedule appointments across a seven-day schedule, and maintain accurate patient records using EMR Experity. The role emphasizes exceptional customer service, attention to detail, and the ability to multitask in a fast-paced clinic.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred
• BLS certification within 30 days of start required
• Strong customer service skills
• Previous experience as a medical receptionist or in a similar role is preferred
• Knowledge of medical terminology and procedures is a plus
• Proficiency in using phone systems and other office equipment
• Excellent communication and customer service skills
• Strong attention to detail and organizational abilities
• Ability to multitask and prioritize tasks effectively
• Familiarity with EMR systems is desirable

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented
• Maintain patient records and update information as necessary
• Assist with administrative tasks such as filing, faxing, and scanning documents
• Ensure a clean and organized reception area
• Required to cross train to other positions.
• Required to complete other duties as assigned.

Skills

Customer service

Communication

Multitasking

Organizational skills

Attention to detail

Education

BLS certification

Tools

EMR Experity

Job description

American Family Care in Texas is seeking a Patient Care Representative to welcome patients, check in, verify insurance, and coordinate with clinical staff.

You will handle phone inquiries, schedule appointments across a seven-day schedule, and maintain accurate patient records using EMR Experity. The role emphasizes exceptional customer service, attention to detail, and the ability to multitask in a fast-paced clinic.