Patient Access Front Desk Coordinator

CommUnityCare Health Centers; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

CommUnityCare Health Centers in Austin, TX seeks a front desk receptionist to serve as the first point of contact for patients, staff, and guests. You will manage patient check-in, scheduling, and registration using the clinic EMR system.

This role requires courteous communication, accuracy in demographics and insurance data, and adherence to HIPAA. You will also handle calls, payments, and end-of-day balancing, supporting a smooth and efficient clinic workflow.

Qualifications

• High School Diploma or Equivalent
• At least one year of demonstrated experience in an administrative position.
• Knowledge of healthcare office concepts, policies, and procedures.
• Familiarity with HIPAA guidelines and confidentiality requirements.

Responsibilities

• Open front office and perform all duties associated with this function.
• Welcome, greet, and assist patients in a courteous and professional manner.
• Schedule patient appointments accurately using the computer system.
• Answer incoming telephone calls and provide information or route as needed.
• Register patients by entering demographic and insurance data in the EMR.
• Verify insurance information and explain payment options.
• Collect deposits or co-payments/deductibles per policy.
• Close and balance end-of-day deposits.
• Use clinic software including i2i, Tableau, Vital Interactions, Patient Portal, check-in kiosks.
• Notify appropriate personnel of emergencies, messages, or patient arrivals.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Healthcare office concepts

Insurance verification procedures

Microsoft Office Applications

HIPAA and Joint Commission guidelines

Providing exceptional customer service

Verbal and written communications

Working independently in a fast-paced環

Effective problem solving techniques

Education

High School Diploma or Equivalent

Tools

i2i

Tableau

Vital Interactions

Patient Portal

Check-in kiosks

Job description

CommUnityCare Health Centers in Austin, TX seeks a front desk receptionist to serve as the first point of contact for patients, staff, and guests. You will manage patient check-in, scheduling, and registration using the clinic EMR system.

This role requires courteous communication, accuracy in demographics and insurance data, and adherence to HIPAA. You will also handle calls, payments, and end-of-day balancing, supporting a smooth and efficient clinic workflow.