Patient Services Front Desk & Scheduler

Lifestance-Health; Fishers (IN); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front-office daily activities for the Fishers, IN location. You will ensure quality customer service for in-person and remote patients and clinicians, and support administrative tasks across the practice.

Responsibilities include greeting patients, handling scheduling, insurance verification, and assisting with telehealth access, while maintaining HIPAA-compliant processes. This is a full-time on-site role with comprehensive benefits.

Qualifications

• High School diploma or equivalent required.
• Associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.
• Proficient in Microsoft Office and EMRs.
• Able to handle sensitive information in a HIPAA-compliant manner.

Responsibilities

• Manage front office daily activities for the practice location.
• Greet patients and check in/out in a courteous manner.
• Assist patients with telehealth access and patient portal issues.
• Collect co-payments and verify insurance eligibility.
• Coordinate scheduling and maintain patient charts.

Skills

Multitasking

Communication

HIPAA compliance

Team player

Patient service

Education

High School diploma or equivalent

Associate degree preferred

Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator to manage front-office daily activities for the Fishers, IN location. You will ensure quality customer service for in-person and remote patients and clinicians, and support administrative tasks across the practice.

Responsibilities include greeting patients, handling scheduling, insurance verification, and assisting with telehealth access, while maintaining HIPAA-compliant processes. This is a full-time on-site role with comprehensive benefits.