Patient Access & Front Office Coordinator

LifeStance Health; Town of Carmel (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Carmel, NY is seeking a Practice Coordinator to manage front office daily activities for the practice location, delivering quality patient service for in-person and telehealth visits.

Responsibilities include scheduling, patient check-in/out, insurance questions, and coordinating with clinicians while maintaining a welcoming and efficient office environment. Strong communication and HIPAA compliance are essential.

Qualifications

• High School diploma or equivalent required; associate's or bachelor's degree preferred.
• 1+ years of experience in healthcare operations or customer service preferred.
• Front desk experience and scheduling responsibilities preferred.

Responsibilities

• Create a positive work environment and support clinician engagement.
• Prepare patient paperwork, verify demographics and payment information.
• Maintain office cleanliness, mail, scans, and shared email; keep practice running smoothly.
• Greet and check in/out patients, assist with telehealth access and portal issues.
• Handle scheduling, insurance eligibility, and urgent patient requests; triage as needed.

Skills

Multitasking

Teamwork

Communication

HIPAA compliance

Education

High School diploma or equivalent

Associate's degree

Bachelor's degree (preferred)

Tools

Microsoft Office

EMRs

Job description

LifeStance Health in Carmel, NY is seeking a Practice Coordinator to manage front office daily activities for the practice location, delivering quality patient service for in-person and telehealth visits.

Responsibilities include scheduling, patient check-in/out, insurance questions, and coordinating with clinicians while maintaining a welcoming and efficient office environment. Strong communication and HIPAA compliance are essential.