Front Desk & Patient Services Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Wayne (PA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

AD&D insurance

Disability insurance

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator in Wayne, PA to manage the front office and deliver quality patient service for in-person and remote patients and clinicians. You will handle scheduling, paperwork, payments, and communications to support smooth daily operations.

The role emphasizes patient experience, coordination with clinicians, and ensuring a welcoming, secure work environment while contributing to LFST culture and engagement.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations or customer service.
• Strong communication and teamwork skills.
• Proficient with Microsoft Office and EMR systems.
• HIPAA privacy and security awareness.

Responsibilities

• Manage front office daily activities and ensure quality patient service.
• Schedule prep, verify paperwork, demographics, and chart readiness.
• Handle front desk, reception, and patient check-in/out.
• Assist patients with telehealth access and portal issues.
• Collect co-payments and verify insurance eligibility.
• Coordinate with clinicians and support staff to ensure appointment accuracy.
• Maintain a pleasant, secure, and motivational work environment.

Skills

Multitask

Teamwork

Communication

HIPAA compliance

Education

High School diploma or equivalent

Associate's degree

Bachelor's degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is seeking a Practice Coordinator in Wayne, PA to manage the front office and deliver quality patient service for in-person and remote patients and clinicians. You will handle scheduling, paperwork, payments, and communications to support smooth daily operations.

The role emphasizes patient experience, coordination with clinicians, and ensuring a welcoming, secure work environment while contributing to LFST culture and engagement.