Front Desk & Patient Experience Coordinator

LifeStance Health; Indianapolis (IN); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Life insurance

401k match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator in Indianapolis to manage daily front office operations, deliver excellent patient service, and support clinicians and staff. The role focuses on smooth check-ins, billing inquiries, scheduling via telehealth/portal, and ensuring a calm, compliant clinic environment.

Expect collaborative teamwork, adherence to HIPAA, and proactive problem solving. Compensation starts at $21.00/hour with quarterly incentive potential, reflecting our strong

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years in healthcare operations, customer service, or similar role.

Responsibilities

• Create a positive work environment and support clinician/staff engagement.
• Manage front desk and patient in/out processes with courtesy.
• Assist patients with billing questions, scheduling, and portal issues.
• Triaging urgent requests and directing to the correct departments.
• Verify insurance eligibility and collect co-payments at service time.
• Audit clinician schedules and maintain a pleasant, secure office.
• Support clinicians with administrative tasks and communications.

Skills

Multitask

Independent work

Strong communication

MS Office & EMRs

HIPAA compliance

Education

High School Diploma

Associate/Bachelor’s degree preferred

Tools

MS Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator in Indianapolis to manage daily front office operations, deliver excellent patient service, and support clinicians and staff. The role focuses on smooth check-ins, billing inquiries, scheduling via telehealth/portal, and ensuring a calm, compliant clinic environment.

Expect collaborative teamwork, adherence to HIPAA, and proactive problem solving. Compensation starts at $21.00/hour with quarterly incentive potential, reflecting our strong