Patient Services Front Desk Coordinator

Yale New Haven Health Services Corp.; Stamford (CT); Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

YNHHS is hiring a Practice Administrative Associate in Stamford, CT to coordinate patient care and physician activity. You will greet patients, answer calls, schedule appointments, and maintain medical records, contributing to efficient front-desk operations.

The role requires at least 1 year of admin or customer service experience, a high school diploma, and strong communication and organizational skills to support a patient-centered environment. Epic EMR experience is preferred.

Qualifications

• High School degree or equivalent required.
• At least 1 year of administrative or customer service experience.
• EMR experience and MS Office knowledge preferred.

Responsabilités

• Maintain appointment schedule template and communicate changes to staff.
• Coordinate check-in process and front desk operations for efficiency.
• Answer calls, take messages, and route to appropriate personnel.
• Execute pre-authorizations with insurance for tests/procedures.
• Maintain electronic or paper medical records per policy.
• Daily admin tasks including mail, faxes, and file organization.
• Collect and reconcile co-pays in Epic per policy.
• Participate in quality improvement and team meetings.
• Interact professionally with patients from diverse backgrounds.
• Provide cross-coverage and assist with procedures as needed.
• Chaperone duties for procedures when required.

Connaissances

Organizational skills

Communication

Customer service

Teamwork

Formation

High School degree or equivalent

Description du poste

YNHHS is hiring a Practice Administrative Associate in Stamford, CT to coordinate patient care and physician activity. You will greet patients, answer calls, schedule appointments, and maintain medical records, contributing to efficient front-desk operations.

The role requires at least 1 year of admin or customer service experience, a high school diploma, and strong communication and organizational skills to support a patient-centered environment. Epic EMR experience is preferred.