Patient Care Front Desk & Admin Associate

Yale New Haven Health; Trumbull (CT); On-site; USD 38,000 - 46,000; Full time

Job summary

Yale New Haven Health (YNHHS) is seeking an Administrative Associate to coordinate patient care and front desk activities. You will greet patients, manage records, schedule appointments, and support physicians.

Ideal candidates have a High School diploma and at least 1 year of admin or customer service experience; experience in a physician's office or hospital is preferred. This on-site role requires strong organizational and communication skills and proficiency with EMR systems.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience required; hospital/physician office experience preferred.

Responsibilities

• Maintain appointment schedule and communicate changes to staff and physicians.
• Coordinate front desk operations and check-in processes for patients.
• Answer telephone calls professionally and relay messages as needed.
• Handle pre-authorizations for upcoming procedures with insurance carriers.
• Maintain electronic medical records and paper charts per policy.
• Manage office tasks: faxes, mail, photocopying, and supplies.
• Support team quality improvement activities and collect patient feedback.

Skills

Organization skills

Communication

Customer service

Teamwork

Multi-tasking

EMR experience

Microsoft Office

Patient-centered care

Education

High School diploma or GED

Tools

Epic

Job description

Yale New Haven Health (YNHHS) is seeking an Administrative Associate to coordinate patient care and front desk activities. You will greet patients, manage records, schedule appointments, and support physicians.

Ideal candidates have a High School diploma and at least 1 year of admin or customer service experience; experience in a physician's office or hospital is preferred. This on-site role requires strong organizational and communication skills and proficiency with EMR systems.