Patient Services Front Desk Coordinator

Lifestance-Health; Lexington (KY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short-term disability

Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Lexington, KY is seeking a Practice Coordinator to manage front office daily activities, ensuring excellent in-person and telehealth patient service. You will support clinicians and staff, handle scheduling, billing queries, and insurance verification in a fast-paced environment.

The role emphasizes operational excellence, patient care, and a welcoming office atmosphere. Starting pay is $20.25 per hour with quarterly bonus potential and a comprehensive benefits package.

Qualifications

• Ability to multitask and prioritize duties to support high-quality patient experience.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office and EMRs.
• HIPAA privacy and confidentiality awareness.
• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations or customer service preferred.

Responsibilities

• Create a positive work environment and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.
• General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
• Greet and check in/out patients in a courteous manner; assist with telehealth access and portal issues as needed.
• Handle inquiries via phone/email/portal; collect co-payments and verify insurance eligibility.

Skills

Multitask

Communication skills

Teamwork

HIPAA familiarity

Microsoft Office

EMR systems

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

EMR systems

Job description

LifeStance Health in Lexington, KY is seeking a Practice Coordinator to manage front office daily activities, ensuring excellent in-person and telehealth patient service. You will support clinicians and staff, handle scheduling, billing queries, and insurance verification in a fast-paced environment.

The role emphasizes operational excellence, patient care, and a welcoming office atmosphere. Starting pay is $20.25 per hour with quarterly bonus potential and a comprehensive benefits package.