Patient Experience Front Desk Coordinator

3M HEALTHCARE; Danvers (MA); On-site; USD 63,039,000 - 66,345,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short & long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Danvers, MA is seeking a Practice Coordinator to manage daily front-office operations for the local clinic, delivering high-quality patient service for in-person and telehealth visits.

The role supports clinicians and staff, handles scheduling prep, patient check-in/out, billing inquiries, insurance eligibility verification, and general office duties, with a compensation range of $22.00–$23.00 per hour and potential quarterly bonuses.

Qualifications

• Must be able to multitask and prioritize to support patient experience.
• Experience in healthcare operations or customer service is preferred.
• Strong communication skills and professional poise are essential.

Responsibilities

• Manage front-office daily operations for the practice.
• Ensure quality customer service for in-person and telehealth patients and clinicians.
• Coordinate scheduling, patient check-in/out, and clerical tasks to keep the clinic running smoothly.

Skills

Multitasking

Teamwork

Communication

MS Office & EMRs

HIPAA compliance

Education

High School or equivalent

Associate/Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health in Danvers, MA is seeking a Practice Coordinator to manage daily front-office operations for the local clinic, delivering high-quality patient service for in-person and telehealth visits.

The role supports clinicians and staff, handles scheduling prep, patient check-in/out, billing inquiries, insurance eligibility verification, and general office duties, with a compensation range of $22.00–$23.00 per hour and potential quarterly bonuses.