Patient Experience & Front Desk Coordinator

LifeStance Health Inc.; Louisville (KY); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

LifeStance Health Inc. is seeking a Medical Office Receptionist to manage front desk activities at our Louisville, KY location. You will greet patients, handle scheduling, payments, and coordinate with clinicians to ensure a smooth patient experience.

Ideal candidates have at least 1 year in healthcare operations, strong communication skills, and proficiency with Microsoft Office and EMR systems. This is a full-time in-office position with benefits and a path for growth.

Qualifications

• High School diploma or equivalent required.
• 1+ years of healthcare operations, customer service, or similar role preferred.

Responsibilities

• Greet and check patients in/out in a courteous manner.
• Assist patients via phone/email/portal with billing, scheduling, and requests.
• Collect copayments and verify insurance eligibility.
• Support telehealth access and Patient Portal issues.
• Triage urgent patient issues and escalate as needed.
• Coordinate with clinicians and staff for scheduling and documentation.

Skills

Multitasking

Communication

Teamwork

MS Office & EMR

HIPAA compliance

Education

High School diploma

Associate/Bachelor’s degree preferred

Tools

EMR systems

Microsoft Office

Job description

LifeStance Health Inc. is seeking a Medical Office Receptionist to manage front desk activities at our Louisville, KY location. You will greet patients, handle scheduling, payments, and coordinate with clinicians to ensure a smooth patient experience.

Ideal candidates have at least 1 year in healthcare operations, strong communication skills, and proficiency with Microsoft Office and EMR systems. This is a full-time in-office position with benefits and a path for growth.