Front Desk & Patient Experience Coordinator

Silversmith Capital Partners; Kansas City (MO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Kansas City is seeking a Practice Coordinator to manage the front office daily for the local location, delivering quality customer service to in-person and telehealth patients and clinicians.

You will handle schedule prep, complete paperwork, greet patients, assist with billing questions, support telehealth access, triage urgent requests, collect co-pays, and maintain a welcoming, organized office.

Qualifications

• High School diploma or equivalent required; associate or bachelor’s preferred.
• Experience in healthcare operations or customer service is a plus.
• Proficiency with Microsoft Office and EMR systems is expected.

Responsibilities

• Manage front desk daily activities for the practice location.
• Greet patients and coordinate check-in/out for in-person and telehealth visits.
• Assist patients with billing questions and scheduling needs; triage issues as needed.

Skills

Multitasking

Communication skills

HIPAA compliance

Team collaboration

Customer service

Education

High School diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Scheduling software

Job description

LifeStance Health Kansas City is seeking a Practice Coordinator to manage the front office daily for the local location, delivering quality customer service to in-person and telehealth patients and clinicians.

You will handle schedule prep, complete paperwork, greet patients, assist with billing questions, support telehealth access, triage urgent requests, collect co-pays, and maintain a welcoming, organized office.