Patient Experience & Front Desk Coordinator

Lifestance-Health; Louisville (TN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office daily activities at our Louisville location, ensuring exceptional in-person and remote patient service. This role supports clinicians and staff to promote a positive LFST culture and smooth operations.

The position requires 1+ year in healthcare ops or customer service; strong communication, multitasking, HIPAA awareness, and proficiency with MS Office/EMRs are essential.

Qualifications

• Requires 1+ years in healthcare operations, customer service or similar role.
• Strong communication and multitasking abilities.
• Proficient with Microsoft Office and EMR systems.
• HIPAA knowledge; able to handle confidential information.

Responsibilities

• Manage front office daily activities and ensure quality patient service.
• Greet and check patients in/out; answer queries via phone, email or portal.
• Assist patients with telehealth access and portal issues.
• Process payments, verify insurance eligibility, and collect co-pays.
• Coordinate with clinicians and staff to support patient care.

Skills

Multitasking

Communication skills

Microsoft Office

EMRs

HIPAA compliance

Customer service

Education

High School Diploma

Associates degree

Bachelor's degree (preferred)

Tools

Microsoft Office suite

Electronic Medical Records (EMR)

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office daily activities at our Louisville location, ensuring exceptional in-person and remote patient service. This role supports clinicians and staff to promote a positive LFST culture and smooth operations.

The position requires 1+ year in healthcare ops or customer service; strong communication, multitasking, HIPAA awareness, and proficiency with MS Office/EMRs are essential.