Patient Services Front Desk Coordinator

Advanced Urology Institute LLC; Leesburg (FL); On-site; USD 34,000 - 50,000; Full time

Job summary

Advanced Urology Institute LLC is seeking a Patient Service Representative I to deliver exceptional patient experiences by phone or in person in Leesburg, FL. You will handle front desk duties, register patients, schedule visits, collect co-pays, and verify insurance while ensuring PHI confidentiality.

You will work closely with clinical staff to move patients through intake and checkout, coordinate referrals, and maintain organized records.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service experience required.
• Experience in a medical office, especially urology, preferred.
• Basic CPT/ICD coding knowledge is a plus.

Responsibilities

• Greet patients and visitors either in person or by phone.
• Register new patients and update demographics.
• Schedule appointments and coordinate intake and checkout.
• Collect co-pays, deductibles, and outstanding balances.
• Verify insurance information and obtain referrals when required.
• Answer phones and respond to inquiries professionally.
• Maintain organized front desk and ensure PHI confidentiality.
• Operate EMR and office software to document visits.

Skills

Customer service

Verbal communication

Written communication

Organization

Multi-tasking

HIPAA compliance

Phone etiquette

Cash handling

Education

High School Diploma or equivalent

Some college coursework preferred

Tools

EMR systems

Microsoft Office

Job description

Advanced Urology Institute LLC is seeking a Patient Service Representative I to deliver exceptional patient experiences by phone or in person in Leesburg, FL. You will handle front desk duties, register patients, schedule visits, collect co-pays, and verify insurance while ensuring PHI confidentiality.

You will work closely with clinical staff to move patients through intake and checkout, coordinate referrals, and maintain organized records.