Front Desk & Patient Services Specialist

Advanced Urology Institute; Lecanto (FL); On-site; USD 28,000 - 40,000; Full time

Job summary

Advanced Urology Institute in Lecanto, FL is seeking a Patient Service Representative I to deliver outstanding service by phone or in person. You will manage front-desk tasks, register patients, collect co-pays, and ensure accurate insurance information while coordinating with clinical staff to smooth the patient journey.

You must be organized, detail-oriented, and able to handle multiple tasks—greeting patients, updating demographics, scanning records, and scheduling follow-ups.

Qualifications

• High School Diploma or equivalent required.
• Some college work preferred.
• Minimum of 1-3 years’ customer service experience required.
• Experience in a medical office; urology preferred.
• Basic knowledge of CPT procedure coding and ICD-10 coding preferred.

Responsibilities

• Greets patients and visitors in person or over the phone.
• Registers patients and updates demographics with detailed information.
• Collects co-pays and outstanding balances.
• Obtains referrals and authorizations when required.
• Scans incoming documents into patient chart.
• Keeps front desk area clean and organized.
• Schedules follow-up services and office visits.
• Responds to inquiries in a courteous manner.
• Maintains PHI confidentiality and logs off computers when leaving.
• Ensures smooth hand-offs between clerical and clinical staff.

Skills

Customer service

Phone handling

Microsoft Office

EMR navigation

Organizational skills

Communication

HIPAA compliance

Cash handling

Education

High School Diploma

Some college coursework

Job description

Advanced Urology Institute in Lecanto, FL is seeking a Patient Service Representative I to deliver outstanding service by phone or in person. You will manage front-desk tasks, register patients, collect co-pays, and ensure accurate insurance information while coordinating with clinical staff to smooth the patient journey.

You must be organized, detail-oriented, and able to handle multiple tasks—greeting patients, updating demographics, scanning records, and scheduling follow-ups.