Patient Experience Associate I

Advanced Urology Institute LLC; Lecanto (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Advanced Urology Institute LLC in Lecanto, FL is seeking a Patient Service Representative I to deliver exemplary service by phone and in person. You will greet patients, handle registrations, run schedules, and guide them through intake and checkout with accuracy.

The role requires collecting co-pays, verifying insurance, scanning records, and maintaining PHI confidentiality. You will coordinate with clinical staff to keep patient flow smooth, answer inquiries, and ensure a professional,

Qualifications

• Minimum 1–3 years customer service in a medical setting.
• Experience in urology preferred.
• Basic CPT/ ICD-10 knowledge preferred.
• Strong organizational and multi-tasking abilities.
• Excellent verbal and written communication.
• Ability to verify insurance benefits.

Responsibilities

• Welcomes and greets patients and visitors, in person or over the phone.
• Registers new patients and updates demographics with detailed information.
• Collects co-payments and outstanding balances.
• Obtains referrals and authorizations when required.
• Scans incoming documents into patient charts.
• Schedules follow-up services and office visits.
• Responds to inquiries in a courteous manner.
• Maintains front desk area and protects PHI confidentiality.

Skills

Customer service

Phone etiquette

Medical terminology

EMR navigation

Organization

Communication

HIPAA compliance

Education

High School Diploma

Some college coursework

Tools

EMR software

Microsoft Office

Job description

Advanced Urology Institute LLC in Lecanto, FL is seeking a Patient Service Representative I to deliver exemplary service by phone and in person. You will greet patients, handle registrations, run schedules, and guide them through intake and checkout with accuracy.

The role requires collecting co-pays, verifying insurance, scanning records, and maintaining PHI confidentiality. You will coordinate with clinical staff to keep patient flow smooth, answer inquiries, and ensure a professional,