Patient Service Associate: Front Desk & Scheduling

Advanced Urology Institute; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advanced Urology Institute in Ocala, FL is seeking a Patient Service Representative I to deliver excellent patient services, both by phone and in person. The role includes greeting patients, registering new patients, collecting co-pays, and scheduling appointments, while ensuring accuracy and confidentiality of PHI.

The ideal candidate will have 1–3 years of customer service experience in a medical setting, familiarity with insurance verification, and basic CPT/ICD-10 knowledge.

Qualifications

• High School diploma or equivalent required; some college preferred.
• Minimum 1–3 years of customer service experience; medical office experience preferred.
• Familiarity with CPT/ICD-10 coding is a plus.

Responsibilities

• Greets and assists patients and visitors at the front desk, in person or by phone.
• Keeps front desk area clean and organized.
• Registers new patients and updates demographics while collecting detailed information.
• Collects outstanding balances and assists with billing as needed.
• Obtains referrals and authorizations when required.
• Screens and scans incoming documents and files in patient charts.
• Notifies providers and staff of patient arrivals and schedules follow-up visits.

Skills

Customer service

Multitasking

Organizational skills

Communication skills

HIPAA compliance

Stress management

Education

High School Diploma or equivalent

Some college coursework

Tools

MS Office

EMR systems

Phone system

Job description

Advanced Urology Institute in Ocala, FL is seeking a Patient Service Representative I to deliver excellent patient services, both by phone and in person. The role includes greeting patients, registering new patients, collecting co-pays, and scheduling appointments, while ensuring accuracy and confidentiality of PHI.

The ideal candidate will have 1–3 years of customer service experience in a medical setting, familiarity with insurance verification, and basic CPT/ICD-10 knowledge.