Patient Services Coordinator — Front Desk & Scheduling

Austin Regional Clinic: ARC; Pflugerville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Austin Regional Clinic is seeking an onsite Front Desk/Receptionist to serve as the initial point of contact in a clinic setting. You will perform check-in/check-out, schedule patient appointments, verify insurance, and collect payments while ensuring confidentiality and alignment with the organization's mission.

The role requires customer service excellence, basic computer skills, and the ability to manage multiple tasks in a fast-paced medical environment.

Qualifications

• High school diploma or GED.
• Experience using a PC in a Windows environment.
• Preferred: experience working in a medical setting.
• Knowledge of medical insurance.
• Excellent customer service, communication and problem-solving skills.

Responsibilities

• Books appointments and updates demographic information.
• Greets patients and processes check-in/check-out.
• Verifies insurance eligibility.
• Collects payments and balances drawer.
• Prints receipts and documents as needed.
• Notifies staff of emergencies and patient arrivals.
• Confirms in advance patient appointments.
• Follow HIPAA, OSHA and conduct policies.
• Supports attendance and shift requirements.

Skills

Customer service

Windows PC experience

Interpersonal skills

Teamwork

Prioritization

Communication skills

Education

High school diploma or GED

Tools

Windows

Job description

Austin Regional Clinic is seeking an onsite Front Desk/Receptionist to serve as the initial point of contact in a clinic setting. You will perform check-in/check-out, schedule patient appointments, verify insurance, and collect payments while ensuring confidentiality and alignment with the organization's mission.

The role requires customer service excellence, basic computer skills, and the ability to manage multiple tasks in a fast-paced medical environment.